Privacy policy
Introduction :
In this privacy statement, we explain what we do with the data we obtain about you via visiterdubai.fr. We recommend that you read this statement carefully. We comply with the requirements of privacy legislation when processing your personal data.
The purpose of this privacy policy is to inform you in a clear, simple and comprehensive manner about the processing of personal data that you provide to us, or that we may collect during your browsing on our website, about any transfers of such data to third parties, and about your rights and options for controlling your personal information and protecting your privacy.
If you have any questions or would like to know exactly what data we hold, please contact us.
What is personal data?
Personal data is any information relating to an identified or identifiable individual. But because it concerns individuals, they must retain control over it.
A natural person can be identified :
- Directly (example: first and last name);
- Indirectly (e.g. by telephone number, postal or e-mail address).
The identification of a natural person can be carried out :
- From a single piece of data (e.g. name);
- By cross-referencing a set of data (e.g. a woman living at such and such an address, born on such and such a day, and a member of such and such an association).
What personal data do we collect?
We collect this data directly from you (when you create an account on Our sites/applications, make a purchase, or communicate with Our advisors), or passively (via the use of cookies or browser tracers).
Your identity and contact details :
Such as your last name, first name, address, telephone number or e-mail address, when you decide to communicate them. For example, to create an online account, make a purchase, return or exchange a product.
Such as your gender, place of residence
For example, credit card numbers, bank account numbers, PayPal account information or other payment information you need to provide to pay for products.
Please note that your bank details are not transmitted unencrypted on our server. Payments are made via a secure payment platform, supplemented by control measures to guarantee the security of purchases and combat fraud. Your credit card details are never transmitted unencrypted over the network.
Information about your orders:
Such as product type, quantity and price.
- The information you may be asked to provide to our customer service department;
- Certain health data in the event that you report an adverse reaction to one of our products;
How long we keep your data :
Your data will only be kept, in a form that allows you to be identified, for as long as is reasonably necessary for the purposes described above, or for as long as is permitted by law. The length of time we keep your data is determined according to the following criteria:
- Your data will be processed for a period of :
- If you are a prospect, three years from our last contact.
- If you are a customer ten years after your last purchase on our website, (i.e. you bought one of our products)
- Your data will then be archived, and may be used in the event of a dispute, action or litigation, for the duration of the applicable statute of limitations. In the event of legal action, data may be kept until all legal remedies have been exhausted, after which it will be deleted or archived to the extent permitted by law.
Your data is then destroyed.
Sharing with other parties :
Your personal data is processed by Visiter Dubai staff.
Nevertheless we may communicate your personal data to :
- Payment service providers;
- Fraud prevention and control services;
- Logistics providers;
- Marketing solutions providers.
- When we are legally required to do so to comply with applicable law, to respond to a court order, or more generally to satisfy any request from an authorized authority.
Cookies :
Our website uses cookies. For more information on cookies, please refer to our Cookie Management.
Google may not use the data for any other Google services.
Safety :
We are committed to the security of personal data. We take appropriate security measures to limit misuse and unauthorized access to personal data. This ensures that only the necessary people have access to your data, that access to data is protected and that our security measures are regularly reviewed.
Third-party websites :
This privacy statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties manage your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.
Changes to this privacy statement :
We reserve the right to modify this privacy statement. We recommend that you check this privacy statement regularly for any changes. In addition, we will actively inform you whenever possible.
Access and modify your data :
If you have any questions or would like to know what personal data we hold about you, please contact us. You can contact us using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.
- Right of access: you have the right to access your personal data known to us.
- Right of rectification: you have the right at any time to add to, correct, delete or block your personal data.
- If you give us your consent to process your data, you have the right to revoke this consent and have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the data controller and to transfer them in their entirety to another data controller.
- Right to object: You may object to the processing of your data. We will comply, unless there are grounds for doing so.
Make sure you always clearly indicate who you are, so that we can be sure not to modify or delete the data of the wrong person.
Claim :
If you are not satisfied with the way we handle (a complaint about) the processing of your personal data, you have the right to lodge a complaint with the data protection authority.
