General terms and conditions

Website owned and operated by OUT OF THE BOX TOURISM GUIDANCE SERVICES EST

The commercial site publishes services dedicated to tourism for consumers, marketed via the www.visiterdubai.fr website.
The list and description of services offered by the company can be consulted on the above-mentioned website.
L111-1 code conso
Out of the box tourism guidance services Est., Port Saed, Dubai, UAE. Phone: +971 509194836

Article 1: Purpose

The present general conditions determine the rights and obligations of the parties in the context of the online sale of services offered by the seller.

Article 2: General provisions

These general terms and conditions of sale (GTCS) apply to all sales of products or services made through the company’s website, which is an integral part of the contract between the consumer and the seller.
The seller reserves the right to modify the present terms and conditions at any time and according to the evolution of its company by publishing a new version on its website. The GCS applicable are those in force on the date of payment, or first payment in the case of multiple payments, of the order.
These terms and conditions can be consulted on the company’s website www.visiterdubai.fr.
The company also ensures that their acceptance is clear and unreserved from the moment the consumer has chosen and accepted to book an activity on the site. The customer hereby confirms that he/she has read and understood these terms and conditions of sale, and accepts them without restriction or reservation.
The customer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The customer declares that he/she is legally capable of entering into a contract under UAE law or that he/she validly represents the natural person or legal entity for which he/she is contracting. In the absence of proof to the contrary, the information recorded by the company constitutes proof of all transactions.

Article 3: Prices

The prices of the services or products sold through the website are indicated in Emirati Dirhams (AED) and are precisely determined on the pages describing the services or products.
The company reserves the right to modify its prices at any time in the future.
Important note: Currency conversions
Reservations will be made in Emirati Dirhams initially displayed for the activity concerned. You rely on the conversion rates provided at your own risk, and Out of the box tourism guidance services Est. assumes no responsibility for any adverse consequences.
Revisions
Any change to the duration or dates of the stay, rental or activity booked is subject to availability, and may result in a change in price. It may incur costs if it is carried out during the cooling-off period.

Article 4: Conclusion of an online contract

The customer must follow a series of steps specific to each reservation on the site offered by the seller in order to complete the order. However, the steps described below are systematic: choice of product, verification of the order, indication of the customer’s essential data (surname, first name, e-mail address, telephone number), payment for the products. Payment of your reservation automatically implies acceptance of the general terms and conditions of sale described opposite.
The customer will then receive confirmation by e-mail of the payment of the reservation and its validation. In order for the order to be processed correctly, and in accordance with article 1316-1 of the French Civil Code, the consumer/customer undertakes to provide truthful identification details. The seller reserves the right to refuse an order, for example in the case of an abnormal order, an order made in bad faith or for any other legitimate reason.

Article 5: Products and services

The essential characteristics of the goods and services and their respective prices are made available to the buyer on the company’s website. The seller undertakes to honour the customer’s order. This contractual information is presented in French. The parties agree that illustrations or photos of products offered for sale have no contractual value. The period of validity of the offer of products and services as well as their prices is specified on the company’s website. The rights granted hereunder are solely those of the natural person signing the order, or the holder of the e-mail address provided.
The prices indicated on the website for services or products of third parties or professional partners are for information purposes only and include 5% VAT. These prices may be subject to increase or decrease according to the evolution of the tourism market and the evolution of our society. Activities for which payment has already been made cannot be affected by a price increase, nor can they be reimbursed in the event of a reduction. Also, in the event that a service is defective or does not correspond to the order placed with our partners, this dispute will be considered under the authority of the partner in question. Out of the box tourism guidance services Est. will act as an intermediary and will have a right of review. If the service provider refuses conciliation, the final decision rests with Out of the box tourism guidance services Est.

Article 6: Retention of title

Products and services remain the property of the company.

Article 7: Payment

Payment is due immediately upon ordering. The customer may pay by credit card only. Cards issued outside the European Union must be international bank cards (Visa or MasterCard). Secure online payment by credit card is carried out by our payment service provider. The information transmitted is encrypted in accordance with the state of the art and cannot be read as it travels over the network.
Once the customer has initiated payment, the transaction is immediately debited after the information has been verified. In accordance with the provisions of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing his bank details at the time of sale, the customer authorizes the seller to debit his card for the amount relating to the price indicated. The customer confirms that he is the holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the sale is immediately cancelled and the order cancelled.

Article 8: Cancellation and refund period

Cancellation policy

In the event of cancellation, no refund will be given unless otherwise stated in the product description. Please contact our customer service department by e-mail at to make your request, which will be examined and, if possible, negotiated with our service providers.
The full amount will be invoiced in the event of a no-show and if the activity is not honored. No refunds are possible after the event.
When an activity is marked “exchangeable”, this applies only to the date offered.
When an activity is marked “conditionally refundable”, this means that we can negotiate a refund with the service provider based on your proof of cancellation. The service provider will then decide whether or not to grant you a refund.
When an activity is marked “non-refundable except in exceptional circumstances”, this means that if we manage to resell your tickets, we will be able to refund your reservation.

Reprogramming policy

Only one free reprogramming is offered, except for activities where it is displayed, before payment, that reprogramming is impossible, justified by the mention “non-exchangeable” and/or “non-refundable”. It must be sent no later than 48 hours before the chosen date of the activity. In the event of multiple requests for change, these actions will be invoiced at 50% of the cost of the activity, per person.
If no rescheduling request is received 48 hours in advance, it will be refused and no refund will be made.
Programs cannot be cancelled due to bad weather; only the partner is in a position to judge whether an activity can be carried out for your safety and according to the orders received from the local authorities.

Article 9: Complaints

Links to other websites
Our site may include links to other Web sites or resources. Since we do not control such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services on or through any such site or resource. Finally, you acknowledge that such external sites generally have their own terms and conditions and privacy policies, over which we have no control and which will govern your rights and obligations with respect to the use of such websites.
Your contacts with advertisers and third-party vendors :
Your interactions with third-party advertisers and suppliers found on our site or through our services, including your participation in promotions, purchase of goods or services, and any conditions, warranties or representations associated with such interactions are solely between you and such third parties. We make no representations or warranties about any goods or services that may be obtained from such third parties or any third-party website that you may access. In addition, you agree that we will not be liable for any loss or damage of any kind incurred as a result of activities related to the use of, or reliance on, any content, goods, services, information or other materials available from or through such third parties or on our site.
If necessary, the purchaser may submit any complaint by contacting the company using the following contact details

Article 10: Ownership of our site and protection of our intellectual property rights

The content of our site is intended for the personal use of the users of this site. All right, title and interest in and to the contents of our site, including, but not limited to, the look and feel of the site, its data, information, databases, text, graphics, images, sound, video, photos, composition, logos, names, trademarks, service marks, trade names, URLs, computer code and content provided by third parties (“Content”) is owned by us or by entities that license it to us, and is protected by copyright, database right, trademark right, patent right, or other intellectual property rights and laws.
You may not: use any Resource in any way other than in connection with your use of our Site in accordance with these Terms; copy, modify, rent, lease, sell, assign, distribute, perform, display, license or decompile any Resource, or create derivative works based on the Site or any Resource (including, but not limited to, any software) available through the Site, except as expressly authorized by us; establish links to our Site without our prior authorization; or use our trademarks, logos or any other proprietary graphic to link to this Site, or copy the Resources, without prior written authorization.
You may print off one copy and download extracts from any page of this site for your personal use only, provided that you comply with all copyright and other proprietary notices. Any other use of the contents of this site is prohibited, unless you receive our prior written authorization. Except as expressly provided in these Terms, nothing contained herein or on this Site shall be construed as conferring, expressly, impliedly, by implication, estoppel or otherwise, any license or right in or to our Content or the Content of any third party. Any rights not expressly granted herein are reserved.
You agree not to use our site for :
impersonate any person or entity, or make any representations on behalf of any person or entity that you do not represent; publish advertisements, promotional content, junk mail, chain letters, pyramid schemes, or any other form of unauthorized solicitation, except in those areas expressly defined by us for this purpose; use any robot, data retrieval tool, or other automatic device or manual process to monitor or copy information or content from the Site without our prior written authorization; systematically retrieve any data or other content from the Site, or compile, directly or indirectly, any collection, compilation, database or directory without our prior written authorization; attempt, without authorization, to access or interfere with any portion or component of the Site, or any software used in connection with our Site; take any action that imposes an unreasonable or disproportionately large load on the Site’s infrastructure; disseminate or transmit any content that infringes or violates the copyright, trademark, trade secret, patent or other proprietary rights of any third party; disseminate or transmit any worm, virus or other malicious, disruptive or destructive file, code or program; violate any law (local, state, national or international), whether intentionally or unintentionally; forge headers or otherwise manipulate identifiers in order to disguise the origin of any posting; harvest or store personal data about other users, including usernames, e-mail addresses, or any other personal information about members; engage in any activity that would violate the privacy of others, including but not limited to harvesting and distributing information about Internet users without their permission, except as permitted by applicable law; cause the Site or any portion of the Site to be interrupted, damaged, rendered less efficient or impaired in any way.
If we believe that any person has violated this provision, any other provision of these Terms, or the law in any way, we reserve the right to investigate such activities and/or possible violations and to notify the appropriate authorities and/or take legal action against such person. We also reserve the right, without notice and at our sole discretion, to terminate your account and/or block your use of the Site. We will not be liable to you or any third party if we terminate your or their access to the Site.

Article 11: Force majeure

The performance of the seller’s obligations hereunder shall be suspended in the event of a fortuitous event or force majeure which prevents performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 12: Protection of personal data
In accordance with the French Data Protection Act of January 6, 1978, you have the right to query, access, modify, oppose and rectify your personal data. By accepting these terms and conditions, you consent to the collection and use of this data for the purposes of this contract. By entering your email address on our site, you will receive emails containing information and promotional offers concerning products published by the Company and its partners.

Article 13: Applicable law

All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to herein, shall be subject to Emirati law.

Article 14: Modification of our services

We reserve the right, at any time and from time to time, to modify, suspend, interrupt or terminate your use of our site and/or our services (in whole or in part), with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, interruption or termination of the use of our services.

Article 15: Disclaimer of information and warranties

BY USING OUR SITE AND/OR SERVICES, YOU UNDERSTAND AND AGREE THAT, TO THE EXTENT PERMITTED BY LAW :
YOUR USE OF OUR SITE AND/OR SERVICES IS AT YOUR OWN RISK;
WHILE WE TAKE ALL REASONABLE PRECAUTIONS IN CREATING, SELECTING AND ASSEMBLING THE RESOURCES ON OUR SITE AND AS PART OF OUR SERVICES, OUR SITE AND/OR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT;
WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT OUR SITE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS, THAT OUR SITE AND/OR SERVICES WILL BE UNINTERRUPTED, SECURE, TIMELY OR ERROR-FREE, THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SITE AND/OR SERVICES WILL BE ACCURATE, TIMELY, USEFUL OR RELIABLE, OR THAT THE QUALITY OF ANY PRODUCTS, SERVICES, PUBLICATIONS, INFORMATION OR OTHER RESOURCES OBTAINED BY YOU THROUGH OUR SITE AND/OR SERVICES WILL MEET YOUR REQUIREMENTS.

Article 16: Compensation

You agree to indemnify and hold us harmless from and against any and all costs, damages, disputes, demands, claims, losses or liability, and our affiliates, their officers, members, directors, employees and agents immediately upon demand, including but not limited to reasonable attorneys’ fees and court costs resulting from or in any way related to your use of or reliance on our Services, your connection to our Site, your violation of these Terms, or your violation of any rights of a third party.

Article 17: Limitation of actions against us

You agree that any claim or cause of action arising out of your use of our site or these terms must be filed no later than one year after such claim or cause of action arose or be forever barred, notwithstanding any statute or other law to the contrary. During such period, any failure by us to enforce or apply any provision of these Terms, or related rights, shall not constitute a waiver of such rights or provision. If any provision of these terms is held to be contrary to law, it shall be construed to best reflect the intentions of the parties, and the remaining provisions shall remain in full force and effect.
If you have any questions, please e-mail us at:
Last update: April 15, 2013