Repayment conditions

Cancellation policy
In the event of cancellation more than 48 hours before the date of the chosen activity: 100% refund, except for activities for which the words “non-refundable activity” are displayed in the product description.
In the event of cancellation 48 hours or less before the activity: no refund except in exceptional circumstances. Please contact our customer service department by e-mail at to make your request, which will be examined and, if possible, negotiated with our service providers.
The full amount will be invoiced in the event of a no-show and if the activity is not honored. No refunds are possible after the event.
When an activity is marked “exchangeable”, this applies only to the date offered.
When an activity is marked “conditionally refundable”, this means that we can negotiate a refund with the service provider based on your proof of cancellation. The service provider will then decide whether or not to grant you a refund.
When an activity is marked “non-refundable except in exceptional circumstances”, this means that if we manage to resell your tickets, we will be able to refund your reservation.